Terms and Conditions

These terms govern your use of Infina's services. Please read them carefully.

Last updated: March 2026

Clear Terms

Simple, understandable terms that protect both you and us.

Your Rights

You maintain control over your data and can terminate anytime.

Fair Usage

Reasonable limits and clear expectations for all users.

These Terms and Conditions ("Terms") govern your access to and use of the services ("Services") provided by Infina through our website at infina.so, mobile applications, and related platforms.

You agree to these Terms by:

  • • Executing an Order Form with Infina
  • • Clicking a box indicating acceptance
  • • Using the Services

If you are accepting on behalf of a company or legal entity, you represent you have authority to bind that entity and its affiliates.

1. Acceptance of Terms

By using the Services, you confirm you are at least 13 years old (or the minimum age required in your jurisdiction) and legally capable of entering a binding agreement. These Terms form a contract between you and Infina. The Application may be available for download from the Apple App Store or other app marketplaces (each an "App Store").

Updates: We may update these Terms at our discretion, with changes effective upon posting to infina.so. Continued use after updates constitutes acceptance of the revised Terms.

2. Description of Services

Infina provides AI-powered productivity services, including a voice dictation keyboard for Windows, macOS, and iOS. On desktop, hold a hotkey (Option on Mac, Right Alt on Windows) and speak — Infina transcribes your speech into text directly in any app. On iOS, use the Infina keyboard and tap the dictation button to speak. On desktop, we also offer voice action for AI-powered commands and voice search for hands-free browsing (both in beta).

What we offer:

  • • AI-powered voice dictation keyboard (Windows, macOS, iOS)
  • • Voice action for AI-powered commands (desktop only, beta)
  • • Voice search for hands-free browsing (desktop only, beta)
  • • Custom dictionaries and text snippets
  • • Dictation history
  • • Features accessible via desktop and mobile apps

Service Plans:

  • • Free Services: Have usage limits as detailed in our documentation
  • • Paid Plans: Standard or Enterprise plans unlock additional functionalities

Privacy Note: All data — including voice action, voice dictation, and voice search content — is encrypted with AES-256 encryption both in transit and at rest. Audio is deleted within seconds of processing. Our AI model processes your data solely for your benefit within the app and is not used to train or improve generalized AI models. You can opt out of model training from your account settings.

3. Access and Use

Upon mutual execution of an Order Form, it becomes part of this Agreement. Subject to your compliance with these Terms and any Usage Limitations in the Order Form, Infina grants you a non-exclusive, limited, personal, non-sublicensable, non-transferable right to access and use the Services during the Subscription Period for your internal business purposes.

Your Rights

  • • Access and use the Services during Subscription Period
  • • Install Client-Side Software for authorized use
  • • Use for internal business purposes

Your Responsibilities

  • • Each Authorized User must have a unique account
  • • May not share credentials
  • • Responsible for all acts and omissions of Authorized Users

AI Processing: The Services use AI models to convert your speech to text (via an ASR model) and then clean and format that text (via an LLM), solely for your benefit within the app. Audio is never saved.

4. Free Services

Free Services are provided without charge up to limits described in the Documentation ( docs). Exceeding these limits requires a paid subscription.

Important Notes

  • • Infina may terminate Free Services at our discretion
  • • You are responsible for retrieving Customer Data before termination
  • • We will provide reasonable opportunity to retrieve data

Liability Limits

  • • Infina's liability for Free Services is limited to $100.00
  • • You are fully liable for damages from your use or breach

5. Infina Obligations

Upon payment of fees in an Order Form, Infina will use reasonable commercial efforts to provide standard implementation assistance if specified. Additional assistance beyond agreed hours will be billed at our current hourly rates.

Service Updates

  • • We may provide Updates (upgrades, patches, etc.) without additional charge
  • • Updates become part of the Services
  • • We may improve or modify Services at our discretion
  • • Reasonable notice of major changes

Professional Services

  • • If outlined in Order Form or Statement of Work
  • • Performed with your reasonable cooperation
  • • Including access to required materials
  • • Work Product remains Infina's property

6. Proprietary Rights and Licenses; Restrictions

Ownership

  • • Infina retains all rights to Infina IP (Services, Software, Documentation)
  • • You retain ownership of Customer Data
  • • You are responsible for accuracy and legality of Customer Data
  • • You warrant you have all necessary rights and consents

Licenses

  • • You grant Infina license to use feedback to improve services
  • • Non-exclusive license to access and use Customer Data
  • • Perpetual license for anonymized data use (opt-out available)
  • • Enterprise users have training disabled by default

Restrictions

You shall not:

  • • Reverse engineer, modify, or create derivative works
  • • Copy, rent, or sublicense the Services
  • • Use for third-party benefit or build competitive products
  • • Interfere with Services or bypass access restrictions
  • • Use in life-critical systems

Third Party Integrations: The Services may use Third Party Integrations. Infina is not responsible for their availability. You are responsible for procuring rights to access these integrations and complying with their terms.

7. Payment

Payment Terms

  • • Fees specified in Order Forms or pricing page
  • • Subscriptions are non-cancelable and non-refundable
  • • Quantities cannot decrease during Subscription Period
  • • We charge in advance per billing frequency
  • • Invoiced fees are due within 30 days

Late Payments

  • • Late interest: 1.5% per month or maximum legal rate
  • • 30+ days overdue: We may suspend Services with 10 days' notice
  • • Declined cards (10+ days): Immediate payment required

Payment Processing

  • • Online payments processed via Stripe
  • • Disputes must be raised within 60 days
  • • You're responsible for taxes unless you provide exemption certificate

8. Subscriptions, Auto-Renewal and Cancellation

IMPORTANT: AUTOMATIC RENEWAL

UNLESS YOU CANCEL BEFORE THE END OF THE CURRENT BILLING PERIOD, YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW FOR AN ADDITIONAL PERIOD OF THE SAME LENGTH AT THE THEN-CURRENT PRICE. YOU WILL BE CHARGED THE APPLICABLE SUBSCRIPTION FEE AT THE BEGINNING OF EACH RENEWAL PERIOD.

How to Cancel

  • • iOS (App Store): Go to Settings > [Your Name] > Subscriptions > Infina > Cancel Subscription. You must cancel at least 24 hours before the end of the current billing period.
  • • Web / Desktop: Log into your account at infina.so and navigate to Settings > Subscription > Cancel.

After Cancellation

  • • You will retain access to paid features until the end of your current billing period
  • • No refunds are provided for the remaining portion of a billing period
  • • Your account will revert to the Free plan after the billing period ends

Free Trials: If a free trial is offered and you do not cancel before the trial ends, you will be automatically charged the applicable subscription fee. You may cancel during the trial period at no cost.

9. Confidential Information

Confidential Information includes business details, intellectual property, and terms of this Agreement, marked as confidential or reasonably deemed so. It excludes public, known, or independently developed information.

Protection

  • • Receiving party shall not use or disclose Confidential Information
  • • Except to Representatives with a need to know
  • • Receiving party is liable for their acts
  • • Disclosure allowed if required by law with notice

Termination

  • • Return or destroy all Confidential Information
  • • Certify destruction
  • • Obligations last 3 years post-termination
  • • Indefinitely for trade secrets until no longer protected

10. Data Security; Processing of Personal Information

Infina will use commercially reasonable efforts to secure the Services and Customer Data, but is not liable for unauthorized access unless due to gross negligence or willful misconduct.

Data Processing

  • • Business Contact Data and Usage Data for relationship management
  • • Conduct operations (e.g., accounting), prevent fraud
  • • Verify identity, comply with laws, optimize Services
  • • We own all rights to Usage Data

AI Processing

  • • Voice audio to generate transcriptions and formatted text (audio is never saved)
  • • For your benefit within Infina
  • • Not used to train or improve generalized AI models
  • • Audio deleted within seconds of processing

11. Term; Termination

This Agreement starts on acceptance and continues until all subscriptions end or are terminated ("Term"). Subscription Periods are as specified in Order Forms, auto-renewing annually unless 30 days' written notice (email acceptable) is given before renewal.

Termination Rights

  • • Either party may terminate for material breach with 30 days' notice
  • • If the other enters bankruptcy proceedings
  • • Infina may terminate if you fail to pay within 10 days
  • • Or breach Sections 6 or 9

Suspension Rights

  • • Threat to Infina IP
  • • Your use disrupts others
  • • Involves fraud
  • • Account is 10+ days overdue

Refunds: Upon termination by you for cause, we refund prepaid Fees post-termination; by us for cause, you pay remaining Fees if permitted by law. Termination does not relieve payment obligations for prior periods.

12. Indemnification

Infina's Indemnification

  • • Against losses from third-party claims that Services infringe US intellectual property rights
  • • If you promptly notify us, cooperate, and allow us to control defense
  • • We may modify Services, obtain usage rights, or terminate Agreement
  • • Excludes Excluded Claims (unauthorized use, modifications, Customer Data, Third Party Integrations)
  • • No indemnification applies to Standard or Free Services

Your Indemnification

  • • You will indemnify Infina against losses from Excluded Claims
  • • Unless caused by our breach
  • • Our consent required for settlements
  • • This Section is your sole remedy and our sole obligation for infringement claims

13. Representations, Warranties, Exclusive Remedies and Disclaimers

Infina's Warranties

  • • Both parties represent valid entry into this Agreement
  • • Agreement and Documentation describe data security measures
  • • We won't materially decrease security
  • • Services will perform per Documentation
  • • We won't materially reduce functionality

Remedy: Your remedy for breach is termination and a pro-rata refund.

Disclaimers

  • • Services and Output are "as is" and "as available"
  • • Without warranties of title, non-infringement, merchantability, or fitness
  • • We don't guarantee results, compatibility, security, or accuracy
  • • Especially for Free or Standard Services
  • • AI Outputs may contain errors

Your Responsibility: You're responsible for verifying suitability of AI Outputs.

14. Limitation of Liability

Liability Exclusions

  • • Neither party is liable for lost profits
  • • Data loss or indirect damages
  • • Regardless of foreseeability
  • • Except for indemnification, gross negligence, willful misconduct
  • • Or your breach of Section 6

Liability Limits

  • • Infina's aggregate liability is limited to Fees paid in the prior 12 months
  • • To the fullest extent permitted by law

15. General Provisions

Agreement Structure

  • • This Agreement, including Order Forms, is the entire agreement
  • • Supersedes prior communications
  • • Customer purchase orders are void unless part of an Order Form
  • • Conflicts resolved by: (1) Order Form, (2) this Agreement, (3) Application Terms, (4) Documentation

Export & Government

  • • Services may be subject to US export laws
  • • You shall not export or make them available in prohibited jurisdictions
  • • The Services are a "commercial item" under US Government rules
  • • With rights as granted to other users

Notices

Notices to Infina go to: Infina, Attn: Legal Department, Dover, DE 19904, with a copy to contact@infina.so. Notices are effective upon personal delivery, second business day after mailing, or email (except Legal Notices).

Dispute Resolution

Disputes are negotiated first; unresolved issues go to binding arbitration in Dover, Delaware, per JAMS Rules, with one arbitrator. Free users may opt out within 30 days by writing to the above address with account details. Claims are individual only.

16. Policies for Children

The Service is not directed to individuals under the age of 13. In the event that we discover that a child under the age of 13 has provided personally identifiable information to us, we will make efforts to delete the child's information in accordance with the Children's Online Privacy Protection Act ("COPPA"). Please see the Federal Trade Commission's website at www.ftc.gov for more information.

For more information about our privacy practices with respect to the personal information of children, please see our Privacy Policy.

17. Definitions

Key Terms

  • Affiliate: An entity controlling, controlled by, or under common control with a party (over 50% voting interest)
  • Authorized User: Your employees, contractors authorized to use the Services
  • Business Contact Data: Personal Data for managing our relationship (e.g., names, contact info)
  • Client-Side Software: Software we provide for Service use
  • Customer Data: Data you submit, including Output (excluding Business/Usage Data)
  • Documentation: Our end user guides
  • Enterprise Services: Services under Enterprise/Business Tiers per Order Forms
  • Free Services: Services provided free with limits

Technical Terms

  • Infina IP: Services, Software, Documentation, and derived data (excluding Customer Data)
  • Output: Results from your Customer Data (excluding Infina IP or Third Party Integrations)
  • Personal Data: As defined under applicable data protection laws
  • Professional Services: Training, implementation, etc., per Statement of Work
  • Services: Products specified in Order Forms
  • Standard Services: Individual non-enterprise licenses
  • Third Party Integrations: Third-party products integrated with Services
  • Usage Data: Metadata on your use (excluding Customer Data)

18. Contact Information

Questions or Concerns?

For questions about these Terms and Conditions, please contact us:

Infina Labs, Inc.

1111B S Governors Ave, STE 34237

Dover, DE, 19904, United States

Email: contact@infina.so