1. Overview

Infina AI offers AI-powered educational services, including Free and Pro Plans, accessible via www.infina.so . This Refund & Cancellation Policy outlines your options for refunds and cancellations for our subscriptions, as detailed in our Terms and Conditions. For privacy details, see our Privacy Policy.

2. Refund Policy

We offer refunds for our Pro Plan - $20 USD/month under the following conditions:

• Service Issues: If our Services experience significant outages (e.g., platform unavailable for over 24 hours) or fail to deliver core features (e.g., content processing, AI co-pilot responses), you may be eligible for a pro-rata refund for the affected period, subject to verification.
• Unauthorized Charges: Charges disputed as unauthorized within 90 days of the transaction are eligible for a full refund, pending verification of your account and payment details.

Refunds do not apply to in-app purchases (e.g., additional content uploads beyond plan limits, if applicable) once consumed.

3. Cancellation Policy

You may cancel your Pro Plan or free trial at any time:

• Pro Plan Subscriptions: Cancel via your account settings. Access continues until the end of the current billing period (monthly). No partial refunds are provided for unused portions.
• No Cancellation Fees: There are no fees for canceling any plan. After cancellation, you can continue using Free Plan features.

4. How to Request a Refund or Cancellation

To request a refund or cancellation:

• Email contact@sbmgroupinternational.com with your account email, order number (found in your confirmation email), purchase date, and reason for the request.
• For cancellations, you can also use your account settings.
• Refunds are processed within 5–7 business days to your original payment method (e.g., credit card, Google Pay, Link). We’ll notify you via email once processed.
• For faster resolution, include all details in your initial request. If you don’t receive a response within 2 business days, check your spam folder or resend.